Warranty

PHRED INSTRUMENTS GUITARS

LIMITED LIFETIME WARRANTY & INSTRUMENT INFO

NOTE: Please contact PHRED instruments directly regarding all warranty claims.

Your new PHRED instruments guitar is warranted to be free of any defects in materials and workmanship if used under normal operating conditions for the life of the original retail purchaser, subject to the limitations described below. This warranty is non-transferable and applies only to the original purchaser when product is purchased as NEW from an Authorized PHRED instruments Dealer or direct from PHRED instruments. Instruments sold as Factory Seconds (B-STOCK) do not carry a lifetime warranty, but are limited to a 1-year manufacturer’s warranty. Electronic parts and guitar hardware are limited to a warranty period of one (1) year from date of purchase.

PLEASE NOTE: PLEASE RETAIN YOUR SALES RECEIPT, AS IT IS YOUR PROOF OF PURCHASE, AND IS REQUIRED FOR ALL WARRANTY SERVICE REQUESTS. THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND IS NOT TRANSFERRABLE.

If this PHRED instruments guitar malfunctions at any time as a result of faulty materials or workmanship, PHRED instruments will repair the defect(s) or replace the instrument, as it deems appropriate, at its sole discretion. In the event that original materials are no longer available, PHRED instruments reserves the right to use materials regularly utilized at the time of repair. If replacement of customer’s instrument is deemed necessary by our staff, PHRED instruments will replace the instrument with one of the same or most similar style of a value not in excess of the original purchase price of customer’s instrument.

This limited lifetime warranty covers the cost of both labor and materials on any repair deemed necessary by our Warranty Department Representative for the lifetime of the original retail purchaser. In the unlikely event that the customer’s instrument is destroyed, lost, or damaged beyond repair, while in the possession of PHRED instruments for warranty repair, PHRED instruments will replace that instrument with one of the same or most similar style of a value not in excess of the original purchase price of customer’s instrument. Owner at owner’s expense must carry any insurance covering the instrument, including but not limited to collector’s value insurance.

This Warranty is Subject to the following Limitations and Exclusions

The following items are not covered by this warranty:

1. Any instrument that has been modified after original shipment from PHRED instruments.
2. Any factory-installed electronics and hardware after a period of one (1) year following the original date of purchase.
3. Any instrument that was NOT purchased from an Authorized PHRED instruments dealer, or direct from PHRED instruments, or upon which any unauthorized repair or service has been performed.
4. The cost of an initial setup and regular maintenance of your new instrument, including neck/truss rod adjustments, string changes, action adjustment, and intonation.
5. Normal wear and tear on any serviceable part of the instrument including electronic controls and switches, jacks, worn frets, plated surfaces, tuning machines, string replacement, scratches in pickguards or plastic parts, saddles and nuts; normal paint wear and tear including damages, discoloration, and paint shrinkage of the instrument finish for any reason.
6. The labor reimbursement cost or parts replacement cost of any repair not authorized or performed by PHRED instruments.
7. Damage as a result of strap button pulling out of body (Note: Factory straps mounted to the body can only withstand so much pressure. They are not intended to withstand any severe abuse. If player will be using a strap, PHRED instruments recommends that player check strap and buttons prior to use in order to avoid any mishaps. PHRED instruments will not be responsible for any such claims.)
8. Defects in finishes such as cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes.
9. Instruments that have been subjected to extreme humidity or temperature conditions.
10. Subjective issues such as tonal characteristics, grade and color of wood or finish.
11. Playability of an instrument whose “action”, or string height, is lower than recommended standard “action” settings defined.
12. Case and case hardware wear and tear of any kind.
13. Shipping damages of any kind.
14. Freight charges to PHRED instruments or Authorized PHRED instruments Dealer for customer owned goods.
15. All other defects, deterioration, and damage due to normal use, wear and tear, aging, misuse, neglect, improper operation, abuse, accident, theft, or acts of Nature.
16. Any and all charges if no problem is found at time of repair/inspection.
17. Any and all charges incurred from priority service requests (Rush Service) or priority shipping for replacement parts or return of customer’s merchandise.

PHRED instruments assumes no liability neither for property damage resulting from failure of this product nor for any loss of income, satisfaction, or damages arising from the loss of use of same due to defects or availability of same during service.

THE FOREGOING CONSTITUTES THE ONLY WARRANTY MADE BY PHRED INSTRUMENTS WITH PHRED INSTRUMENTS TO THE PRODUCTS AND IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED. Any implied warranties, including without limitation, any implied warranties of merchantability or fitness for any particular purpose, imposed under state law are limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not be applicable to you.

PHRED INSTRUMENTS SHALL NOT BE HELD LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL, OR OTHER SIMILAR DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF PHRED INSTRUMENTS OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND PHRED INSTRUMENTS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FORGOING.

How to Obtain Warranty Service

If you experience any malfunction that is covered under PHRED instruments’ Limited Lifetime Warranty, you should notify PHRED instruments or the PHRED instruments Dealer where the instrument was purchased. If this Dealer is not available, please contact your nearest PHRED instruments Dealer, Distributor or PHRED instruments directly.

PLEASE NOTE: No instrument may be returned to PHRED instruments without prior Return Authorization.

PLEASE NOTE: If prior Return Merchandise Authorization is not obtained, packages being returned to PHRED instruments MAY BE REFUSED!

Only Authorized PHRED instruments Dealers & PHRED instruments’ own service center may perform warranty service and any service performed by unauthorized persons will void this warranty. PHRED instruments shall not be held liable for any and all defects or damage caused by services performed by unauthorized persons.

ALL instruments returned to PHRED instruments must include a complete written description of the malfunction of the instrument. After returned instrument is inspected upon its arrival, PHRED instruments or the Authorized PHRED instruments Dealer will advise the Owner of the approximate date of completion. The repaired instrument or part will be returned to the Dealer or Owner freight and insurance prepaid.

No representative or other person is authorized to assume for PHRED instruments any liability except as stated in this warranty. This warranty gives you specific rights, which vary from state to state.

PLEASE NOTE: PHRED instruments does not offer repair service of any kind other than warranty repair service. If your guitar needs any service or maintenance that is not covered under warranty, it should be taken to any qualified professional.