FAQ
Miscellaneous
General FAQ
Where are PHRED instruments guitar made?
Our main guitar workshop is located in the Agoura Hills area of Southern California. We contract with guitar factories in China who source materials, electronics, and hardware from around the world. Guitars are then delivered to our workshop in small batches throughout the year. Each guitar is then setup by one of our guitar techs. Setup includes fret leveling, crowning and polishing to ensure smooth and level frets. The action is adjusted to ensure low string height, which include a truss rod adjustment, bridge height adjustment, and bridge saddle adjustment for accurate intonation. Upon the completion of a setup, the pickup heights are adjusted, the electronics are double-checked, and the entire guitar is inspected and tested before it's ready to ship. If you choose any of our add-on options, those are installed in our workshop in the Agoura Hills area. The R2 guitars are handmade in Los Angeles, CA.
Do PHRED instruments guitars ship inside a case or gig bag?
You do have the option to purchase a hard shell case, custom made for your PHRED guitar. If you do not order your guitar with a case then it will ship with bubble wrap inside a triangular shaped cardboard guitar box which is wrapped with 2-3 layers of cardboard.
Are there any other hardshell case recommendations for the Ernesto VH and VH3 series?
Check out the Gretsch G6238 Hardshell Case, or the SKB 4214 ATA Electric Guitar Case with Open Cavity.
Do you ship Phred guitars outside the USA?
Yes. We ship internationally via the United States Postal Service Priority International Mail. You may need to pay additional import and VAT taxes upon delivery to the respective organization of the country in which you reside. Please contact us if you have any questions.
How do I order a left handed guitar?
We can custom make any of our guitars for left handed guitar players. Left handed guitars are built to order and there is no additional charge. However, the wait time can be 6-9 months, depending on where we are at in a production run cycle. To place your order for a left handed guitar, simply type in the Additional Notes text area that you would like the guitar made as a left handed guitar and we will see that when your order is received.
Where do PHRED instruments guitars ship from?
PHRED instruments guitars ship out from Agoura Hills in Southern California.