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Phrequently Asked Questions (FAQ)
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  • General FAQ

  • Where are PHRED instruments guitar made?

    Our guitar workshop is located in the Agoura Hills area of Southern California. Our guitar factory is located in China. Guitars are made in China from woods, electronics, and hardware which are sourced from around the world, and then delivered to our workshop in small batches throughout the year. Each guitar is then setup by one of our guitar techs in our workshop to ensure smooth and level frets, low string height, and proper truss rod adjustment. Upon the completion of a setup, the pickup heights are adjusted, the electronics are double checked and the entire guitar is inspected and tested before it's ready to ship. If you choose any of our add-on options, those are installed in our workshop. The Stratus Custom Shop (USA) model is built in the USA. 

  • Do PHRED instruments guitars ship inside a case or a gig bag?

    You do have the option to purchase a hard shell case, custom made for your PHRED guitar by G and G Quality Case Co. If you do not order your guitar with a case then it will ship with bubble wrap inside a triangular shaped cardboard guitar box which is wrapped with 2-3 layers of cardboard.

  • Are there any other hardshell case recommendations for the Ernesto VH and VH3 series?

    Check out the Gretsch G6238 Hardshell Case, or the SKB 4214 ATA Electric Guitar Case with Open Cavity.

  • Do you ship Phred guitars outside the USA?

    Yes. We ship internationally via the United States Postal Service Priority International Mail.  You may need to pay additional import and VAT taxes upon delivery to the respective organization of the country in which you reside.  Please contact us if you have any questions.

  • How do I order a left handed guitar?

    We can custom make any of our guitars for left handed guitar players. Left handed guitars are built to order and there is no additional charge. However, the wait time can be 6-9 months, depending on where we are at in a production run cycle. To place your order for a left handed guitar, simply type in the Additional Notes text area that you would like the guitar made as a left handed guitar and we will see that when your order is received.

  • Setup FAQ

  • Are Phred guitars setup before they ship?

    PHRED Instruments guitars are professionally setup and inspected prior to shipping. Setup will include string-height adjustment, intonation, electronics inspection, and fret leveling and milling.

  • What brand and model of pickups are installed in the base model?

    The DockStar model stock pickups are made in China and are unbranded PAF Style pickups. 

     

    Stock pickups for all other PHRED instruments guitars are made by Artec Sound and use the following pickups:


    Black Pickups
    HBC-115 BK
    (Ceramic, 4 conductor/shield)


    Chrome Pickups
    LPC-210 BK
    (Ceramic, 4 conductor/shield)


    Single Coil Pickup
    SSC-12 WH
    (Ceramic, Single Coil)

  • What kind of stock tuners are installed on the base models?

    The stock tuners on a DockStar are made in China. 

     

    The stock tuners on all other Phred guitars are made by Jinho. Some of the tuners have the Wilkinson brand name on them.

  • What brand of stop tail-piece and bridge are used in the base model guitars?

    These hardware parts are unbranded and made in either Korea or China.

  • Which gauge strings are installed and which brand is used?

    During our setup, we install D'Addario 10-42 gauge guitar strings.

  • Can I upgrade the pickups before shipping?

    We offer certain models of DiMarzio and Seymour Duncan pickups for upgrades.  Upgrading the pickups will provide the most noticeable upgrade in tone of all the add-ons we offer.  However, if you are on the fence about upgrading the pickups, we recommended ordering the guitar with stock pickups. This way, you can first hear the stock pickups on the guitar through your pedals and amplifier, and can then decide whether or not you'd like to swap out the pickups down the road.

  • OBEL FAQ

  • What does OBEL mean?

    OBEL stands for On-Board Effects Loop. It is a wiring design inside the guitar which uses a separate 1/4" stereo jack to allow the direct output from the pickups to go to effects pedals and then back into the guitar for post-effects volume control. The purpose of the OBEL is to allow for volume adjustments on the guitar after being processed by effects. You may notice that distortion and envelope filters respond differently with volume adjustments on a standard electric guitar. Using an OBEL allows for consistent response from your effects pedals/processors at any guitar volume.

  • What is required to use the OBEL?

    We recommend to use a junction box with a stereo 1/4" guitar cable to connect the guitar to a junction box (a stereo Y-cable can be used instead). A junction box looks like an effects pedal.  It has a 1/4" stereo input jack on one side, which is where the stereo guitar cable from the guitar's OBEL jack plugs into.  The other side of the junction box has 2 mono 1/4" jacks.  One of those jacks is a send to the input of your effects the other is a return from the output of your effects.  Using one mono guitar fx patch cable, connect the send from the junction box into the input of your first effect pedal, and the the return from the junction box plugs into the output of your last effects pedal in the chain.

  • Can an OBEL equipped guitar be plugged in like a standard electric guitar with one cable using just the mono guitar output?

    Yes, you do not have to use the OBEL in order to plug in your guitar to your effects.  You can simply bypass the OBEL using the OBEL bypass mini-toggle switch on the guitar and use the guitar as a standard electric guitar with your effect pedals plugged in-line between your guitar and amp.

  • How do I connect it all up?
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