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Setup, Shipping & Guarantee

Why Buy PHRED Guitars


 

Guitar setup

Professional Setup

PHRED Instruments guitars are professionally setup prior to shipping. Setup will include string-height adjustment, intonation, and electronics inspection, and may include fret leveling and fret dressing as needed. All upgrade options are installed by our techs in Los Angeles while your guitar is getting a setup.

 

Packaging without a Case
Packaging (without a hardshell case)

PHRED instruments guitars are placed inside a foam sleeve which is placed inside a corrugated guitar box with Styrofoam support for the guitar neck and bubble wrap around the bottom, top and sides of the guitar. The guitar box is sealed with clear tape and then wrapped with a second layer of corrugated cardboard and sealed with clear tape to add stability and strength to the shipping box.

 

Packaging with Case
Packaging (with a hardshell case)

PHRED instruments guitars are placed inside the hardshell case, the hardshell case is placed inside a plastic sleeve, and then placed inside a shipping box with cardboard end pieces, providing a protective air gap.

 

Shipping Options for PHRED guitars
Shipping Methods

If you live inside the continental USA, your guitar will ship via UPS Ground. If you live in Alaska or Canada, your guitar will likely ship via UPS Ground. If you live in Hawaii, your guitar will likely ship UPS 3 day. If you live outside of the USA, your guitar will likely ship via the United States Post Office. You may request FedEx shipping if you prefer FedEx delivery.

 

Package Tracking

Shipping Notification via Email

All guitars ship with a tracking number which will be emailed to you at the time of shipping. You will receive one email from PHRED instruments and possibly a second or third email from the shipping company and/or the place from which you purchased if it was other than the PHRED instruments website.

 

Phred International Shipping
International Shipping and Delivery Charges

Shipping charges are calculated at checkout for international shipping. If you live outside the USA, there may be additional import charges added at the time you receive your guitar. These charges are unknown to PHRED instruments, LLC, and will not be reimbursed by PHRED instruments, LLC.

 

Satisfaction Guarantee

100% Satisfaction Guarantee

Each PHRED Instruments guitar comes with a 21-day money back guarantee. If you are not satisfied with your guitar within 21 days from the date of delivery, your may return your guitar for a full refund (see below). A full refund is the price you paid for your guitar plus the price you paid for shipping. Returns shipped from within the continental USA will be provided a pre-paid UPS ground shipping label upon request.

 

Damaged Package

What to do if there is Damaged upon Delivery

While it is extremely rare, there is a plan in place just in case things go wrong with the delivery.  If your shipping box arrives with damage to the box (holes, tears, cuts, etc.), please take pictures of the box and email those photos to us.  If possible, please also contact UPS (1-800-PICK-UPS) immediately to report it.  If the guitar arrives with damage as well, please contact us immediately to arrange for a return request.  We will need to setup a damage claim request with UPS and either tell UPS to pickup the package from your location, or have you return the package back to us. 

 

 Return Guitar

Return and Refund Policy

We truly want you to be happy with your guitar purchase, but if you decide you'd like to return the guitar for any reason, please read below and contact us to initiate a return request.

For returns shipped within the continental USA:

In order to receive a full refund for your purchase:

     • Your guitar must be returned in the condition in which it was received
     • Please reuse your original shipping box and packaging to return your guitar
     • If the shipping box was damaged or the guitar appears to have been damaged in shipping, please notifiy UPS and contact us
     • Your refund will be processed within 1-2 business days from the time your guitar is received and inspected
 
For returns shipped outside of the continental USA or returns past 21 days:

If your guitar was shipped to a location outside of the continental USA or if you would like to return your guitar after 21 days from delivery but within 30 days from the date of delivery, you may return your guitar for a refund of the price you paid for the guitar. Shipping charges will not be refunded and you will be responsible for the shipping charges to return the guitar.

In order to receive a refund for your purchase:

     • Your guitar must be returned in the condition in which it was received
     • Please reuse your original shipping box and packaging to return your guitar
     • If the shipping box was damaged or the guitar appears to have been damaged in shipping, please notifiy UPS and contact us
     • Your refund will be processed within 1-2 business days from the time your guitar is received and inspected